Common Small company Complaints - Good Assistance is Difficult to find
What the law states of Expected outcomes states that every effect (result) includes a cause (action).
As a business proprietor, you know the effect or result you desire. You also know which actions will result in that result. This is why you often baby sit the employees, or do the work yourself- you are aware how to find the desired results. But this results in a tremendous burden in your time and energies. You lament that if employees would function things exactly the same way you'd, you would have enough time to attend to other tasks. The answer is to develop procedures for every task- that's, the steps required to attain the desired result. When the procedure is followed, the result is known.
When a business has a comprehensive set of procedures, and those procedures are trained and followed, the outcomes are consistent. In other words, procedures will give you employees the instructions required to perform a task the same way the owner would. The dog owner no longer needs to baby sit- he offers the necessary direction and training, and allows the worker to be responsible for implementation.
There are numerous good workers out there. The trick is to locate them and supply them with a culture that meets their needs-both financially and psychologically. Employees want more than simply a pay check-they wish to feel appreciated and enjoy their work.
Choosing the best employees can be time consuming. But if systems are developed for the hiring process, desirable results are more prone to be achieved. If you simply hire at random- e.g., the guy who shows up-you will not create a good hire. But if you have a process to promote for employees, for interviewing, etc. you'll greatly increase your chances of getting a good employee.
Just as you have steps for baking the perfect pie, or building widgets, or selling appliances, you ought to have a series of steps for hiring the type of employee you would like.
